Coeo's Dedicated Support is more than just a Database Administration Service...

If you already have a SQL Server support provider, can they?   

  • Answer tickets 24 hours a day, 7 days a week? 
  • Provide uncapped and unrestricted support for SQL Server and Azure?
  • Recommend performance and improvement recommendations? 
  • Deliver quarterly SQL Server Best Practice Assessments, as standard?

If you can't answer yes to all these questions, is it time to consider an alternative?

Coeo promises to deliver all of this, and more, to you for a fixed fee, with no surprises.

What makes us different?

Our experienced team of globally respected Microsoft Data Platform Engineers solve the industry’s most complex issues, resulting in our client satisfaction rating, Net Promoter Score of 70+. We proactively monitor and raise 95% of priority one tickets, with an engineer assigned within five minutes. 

Solving complex issues, optimising long-running SQL Server queries, and providing proactive performance tuning and cost management services are what our clients love most about working with us.

If you'd like this level of support:

Book a Meeting

We diagnose and troubleshoot infrastructure and database issues to maintain reliability and high performance

From the outset, we ensure that we are aligned with you so that we deliver against your objectives. Our regular service review meetings give you the opportunity to discuss:

  • Service overview
  • Faults & root cause analysis
  • Recommendations & preventative measures
  • Team Communications; points of contact and escalation paths

This is not just a break-fix service

You will be assigned a dedicated ‘Pod’ of engineers, they will become the team behind your team. They will get to know your data platform, be familiar with your environment, the roadmap, what's been delivered, and the latest status of current tickets. This expedites resolution and ensures business continuity. 

Proactive maintenance

The enterprise monitoring platform utilises our bespoke SQL Server specific rules that generate alerts according to availability, performance, configuration, and security threats in real-time. We raise 95% of priority one tickets proactively, with an engineer assigned to investigate within five minutes. 

We resolve incidents before they become problems.

Free up your team and increase efficiency with our proactive support service

Support, dedicated to you

With over 95% of our remediation work being proactively flagged by Coeo, we help our clients avoid expensive disruptions. But, of course, things go wrong from time to time, and that’s why we cover emergencies with unlimited incident tickets, service requests, and guidance at no additional cost.  

You can access a range of tools through our monitoring platform, including: 

  • Incident information and trend analysis 
  • Capacity planning recommendations 
  • Availability and performance insights 
  • Azure spend reports and cost optimisation recommendations
"Coeo have proved their worth as support partners, any issues are immediately addressed with Coeo providing a solution. It's a relief to know that our system is being monitored so closely." Ian Murphy, IT Manager
"We have found a trusted partner in Coeo and are delighted with the migration and ongoing proactive management of our Azure platform." John Eggleston, Partner and Global CTO

Book a Call or Get a Quote

You can use the simple form below to book a call with one of our solution specialists or get a quote within 48 hours.